Refund Policy
Effective Date: April 22, 2025
This Refund Policy applies to paid subscriptions ("Hero Pass") for the Budget Quest (BGTQST) service ("Service"), operated by Sadokpam Axn Meetei ("Operator", "we", "us", "our").
Subscription Fees and Cancellations
The Hero Pass subscription provides access to premium features within the BGTQST application and is billed on a recurring basis (e.g., monthly or annually) as selected at the time of purchase. Payments are processed via our Merchant of Record, Paddle.com Market Limited ("Paddle").
You may cancel your Hero Pass subscription at any time through your account settings within the BGTQST application or through the Paddle customer portal (accessible via links in your payment confirmation emails or by contacting Paddle support). Upon cancellation, your subscription will remain active, and you will retain access to Hero Pass features, until the end of the current paid billing period. After this period, you will not be charged again, and your account will revert to the free "Adventurer" tier features.
{/* SECTION REMOVED: 7-Day Money-Back Guarantee7-Day Money-Back Guarantee
We offer a **7-day money-back guarantee** for your **first** payment for a Hero Pass subscription and for **each subsequent monthly renewal** payment.
If, within 7 calendar days of a charge for your Hero Pass subscription, you are not satisfied with the Service or believe you were charged in error, you are eligible to request a full refund for that specific charge. This includes situations such as:
- Changing your mind about the subscription.
- Encountering significant technical issues that prevent you from using the paid features.
- Feeling the service did not meet reasonable expectations based on the description at the time of purchase.
- Accidental renewal or duplicate charges.
How to Request a Refund (Within 7 Days)
To request a refund under the 7-day money-back guarantee, please contact our support team directly via email:
Please include the following information in your email:
- The email address associated with your BGTQST account.
- The approximate date of the charge you wish to have refunded.
- A brief reason for the refund request (optional, but helpful for feedback).
We will review your request promptly (typically within 1-2 business days). If the request is made within the 7-day window following the relevant charge, we will process a full refund back to your original payment method via Paddle.
*/}Refunds
Subscription fees for the Hero Pass are generally **non-refundable**. Once a payment is made for a subscription period, you will have access to the Hero Pass features for the entirety of that paid period, even if you choose to cancel your subscription before the period ends. We do not offer prorated refunds for cancellations made mid-cycle or for unused portions of your subscription.
We strongly encourage users to utilize the free "Adventurer" tier to evaluate the core functionality of Budget Quest before committing to a Hero Pass subscription.
However, we may consider refunds on a **case-by-case basis** under exceptional and verifiable circumstances, such as:
- Billing errors directly attributable to our system or our payment processor (Paddle) resulting in incorrect charges.
- Prolonged, documented, and verifiable inability to access core Hero Pass features due to technical issues originating solely from our Service, where such issues are not resolved within a reasonable timeframe after being reported to us.
Such exceptions are at our sole discretion. To inquire about a refund under exceptional circumstances, please contact our support team with detailed information regarding your situation at:
Please note that dissatisfaction with features, deciding you no longer need the service after purchase, or forgetting to cancel a subscription before renewal generally do not qualify as exceptional circumstances for a refund.
Contact Us
If you have any questions about this Refund Policy or your subscription, please contact us at aura@bgtqst.com before making a purchase or if you encounter any billing issues.